Most items will ship out within 2-7 business days of ordering (weekends and holidays not included).
You will be informed if an item in your order is not available for immediate shipment. Therefore, the order may be separated into different shipments (for no extra charge), and items ordered together may not be shipped out on the same day.
If you would like to cancel a backordered item in your order, simply send us your request by submitting a ticket in 3 days, we’ll get back to you within 24 hours.
You can simply log into your account and click “My Orders” to view your order status.
Please submit a ticket within 6 months of shipment if the package does not arrive on time. Our representative will get back to you within 24 hours. Note that overdue requests may not be accepted.
Usually, yes, your entire order will ship in one package. However, your order might include items that originate from different locations. When that’s the case, multiple packages may ship to fulfill a single order.
