Coronavirus (COVID-19) Updates

Due to the Coronavirus pandemic, some orders are currently experiencing dispatch and delivery delays.

Online Orders - Delivery Information

Haven't you shopped from us yet as you were not sure if our online shop is open or couriers operate during COVID-19? We are still here, continue taking new orders and deliver your orders.

However, some orders are currently experiencing delays due to increased demand and social distancing rules applied in our warehouse. We’re sorry we are slower than normal delivering to you and want to thank all of our customers for their patience during this challenging time. 

These are the fundamental things we think you need to know about our service at the moment:

  • We’re busier than normal on and timeframes may differ due to staff capacity and shipping companies’ ability to deliver.

  • Our customer support team is receiving a high number of emails and responding as quickly as they can.

  • Since border checks have increased and our warehouse is operating with a reduced workforce that may affect the estimated delivery time. 

  • We are experiencing delays with deliveries to some countries and also delays in tracking updates.

  • Please don't worry if you see that your tracking info hasn't been updated. Postal workers don't always scan that label, as a result of persistently very high parcel volumes and the impact of infection protection measures. You may not see tracking updates right away but it's possible that your order arrives on time without any issues.

  • If you have questions related to your shipping or considering a refund due to shipping times, please contact us at

We would like to thank all of our loyal customers for their messages of support and valued custom during this difficult time.

Due to COVID-19, shipments to below countries have been prohibited. Unfortunately, we will have to stop our services and shipments temporarily. Once we have clearance to ship again, we will notify you immediately.

(Algeri、Bangladesh、French Guiana、Monaco、Mongolia、Netherlands Antilles、Samoa 、San Marino、Tajikistan)

Update 1 March 2021